Acquire Review : Realtime Customer Support

Acquire is a multi-channel customer communication platform that has integrated features like live chat that is built to provide enhanced customer and sales support. It is a very innovative and scalable tool that facilitates real-time support via live chat and various other customer engagement channels like chatbot, co-browsing, profile management, and video & voice call features. In addition to these, it boasts of other functions like screen sharing, live call recording, and instant file sharing for automated administration of calls to a support representative. Acquire was found in 2018 and is headquartered at San Francisco, CA.

Acquire Ratings
Capterra 5/5
GetApp 4.9/5
G2Crowd 4.6/5
Crozdesk 5/5

Acquire

United States

10 - 50

2015

No

Visit Website

What are the benefits of Acquire to the businesses?

With Acquire's intuitive communication tools, businesses can connect with and engage customers proactively and also guide them with a firm throughout their journey. You can hold the attention of your prospects, convert them, and onboard them in no time at all. Given below are the benefits of Acquire to businesses:

Enhanced and prompt customer support via live chat.

Personalized guidance and counseling to consumers with collaborative browsing.

24/7 availability, engaging interaction, and customer routing to support team through the chatbot.

Video and voice call for better interaction.

Profile management for recording crucial data about customers to offer an improved experience.

Acquire Features

Listed below are the most important features of Acquire for businesses:

Live chat.
Live video assistance.
Profile management.
Live video and call recording.
Screen sharing.
Co-browsing software
Sales and support bot.
Video and co-browse recordings.
Mobile SDK.
API access.
Knowledge base.
Multi-level account for prod, dev, stage.
Chat routing.
Custom feedback reporting.
Mobile SDK push notification.
Multiple agent level permission.
Profile analytics, chatbot analytics, agents performance analytics, and other advanced analytics.
In-app and email campaign.
Live monitoring.
Track user.
Integrates with Zendesk, Salesforce, Zoho CRM, Sugar CRM, Microsoft Dynamic CRM, Fresh Services, Hubspot, Zapier, Facebook Messenger, Slack, Google Analytics, and Google Tag Manager.

Acquire Pricing

Acquire's pricing plans are categorized into two groups.

Basic Plan: $300 (Platform Fee) per month billed annually - +$40/mo per agent

Pro Plan: $950 (Platform Fee) per month billed annually - +$50/mo per agent

Enterprise Plan: Subject to discussion.

Unique Features of Acquire

Given below are the unique components of Acquire for businesses:

Co-Browsing: Instantly connect with customers' web browsers and share the same screen with them to provide live, customized guidance to them.

Messenger: Enhance the quality of conversations, improve resolution times, record data to understand your customers, and convert prospects into buyers with the convenience of video.
Screen Sharing: Share the same screen with your customers without any unnecessary plugins and redefine customer support.

Analytics: With live-monitoring of your resources, view how your team is working towards predefined goals.

Knowledge Base: Create a detailed knowledge base after recording customer data with the help of analytics and integrate it with your live chat tool for round-the-clock information access to customers.

Technical Details

Given below are the technical details of Acquire.io:

Deployment Type

Cloud Hosted

Devices Supported

Windows
Android
iPhone/iPad
Web-based

Languages Supported

English

Pricing Model

Monthly payment model.
Annual payment/subscription model.
Quotation-based model.

Customer Types

Small Business
Medium Business

Acquire Awards

» Acquire has been the recipient of two major awards, namely:

Premium Usability - 2018 Award: Awarded by FinancesOnline.

Rising Star - 2018 Award: Awarded by FinancesOnline.

Improve customer support with Acquire; the best customer communication platform for businesses. You can easily deliver real-time personalized support with Acquire. It’s the best live chat software to improve conversion and support. Acquire is a multichannel communication platform where you can find live chat, video & voice call, chatbot, and many more options. The software offers live chat, profile management, screen sharing, co-browsing feature, knowledge base, and many more features. You can even track and monitor users with this software. It’s easy-to-use and secure communication platform.
- SoftwareWorld Research

What customers are saying about Acquire

"Acquire’s customer support tools helped us qualify issues faster, provide more efficient help and reduce resolution time.”
- Brad Tharp Senior Director of Operations

"I have tried at least five chat providers and can honestly say that Acquire is the best for our needs. It works effortlessly, has all the functionalities that we need and works seamlessly with Google Dialogflow. The Acquire customer service team is fast and willing to adjust their services to our needs.”
- Emilia L Operations Manager

"Convenience, particularly from the outlook of a client. Zero download/establishment bother required. Too simple to explore and the item UI has been reliably getting better.The best thing about Acquire's visit arrangement is the effortlessness at which it very well may be coordinated into any site. Notwithstanding this effortlessness, Acquire's framework utilizes creative answers for enable their customers to emerge among the challenge.”
- john f Managing Director

"We recently switched from another live support provider (Zendesk Chat) and the onboarding process (Thanks to Laduram and the team) was amazing during our trial. Customer support for advanced users is critical, and we were able to get the support needed through the whole process.”
- Kerem K

Top Categories Where We Listed Acquire

Live Chat Software

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